Second Chance. UPDATE: First, I was contacted by the owner to rectify their lack of service. I returned the car on Monday and Thomas apologized and credited me the $184 toward the repair. The repair needed was as my research indicated and the it is working fine now. Thomas at DAC went above and beyond what I expected by also including an inspection that I requested at the last minute. I've used DAC multiple times and this was the first time I had issues, and I'm happy to report that they care about their customers. Second, I do not know if Christina is an employee of DAC or if she was with SureCritic. Hopefully, she is not an employee of DAC, and if she is, she is trained on how to properly handle 3 star reviews including but not limited to, 1) listening to the customer, 2) not arguing with the customer in order to get the review changed, 3) telling the customer to be quiet and listen to her while she rambles on about why DAC fixed the vehicle when the did not (as Thomas admitted when I arrived), and 4) using a followup call for a 3 star review to learn more from the customer about what happened and seek a solution rather than ending the call with nothing.