The first thing I noticed was how clean and uncluttered the parking lot was. Then when I looked into the work area it too was clean and mostly uncluttered except for parts that were removed, or being readied to install. First impressions are important. For me If someone keeps their house clean, its a reflection of their character. I wasn't disappointed when I went into the office and met Christina and Jay. They were easy to talk to and answered all my questions without trying to hurry me. The repairs on my old car were completed in an appropriate amount of time, and afterwards Jason, the tech, showed me the defective parts, and explained to me what he had done. The cost was a little more than I had anticipated but if you receive high quality work, with good customer service and a good turn around time, its worth it. To be honest, I didn't compare with prices elsewhere, and I wouldn't have authorized the repairs if I didn't think it was a fair price. I highly recommend this business if your car needs tending to. I will be back. Besides, their dog Sage, greeted me when I first walked in, and must have thought I was ok, so we're good.