After the catalytic converters were stolen off of my sons car I decided to support a local business instead of the dealership. Customer service started good. But when my car was done I was told I had to pick it up that day because they did not have room to keep in there overnight. I explained I was working and lived an hour away and would not be able to arrive until that night and it would be a lot easier if I could come the next morning . They said they didn't have room to keep the car one more day. They said they would leave the car outside and the keys in the lock box. After making the trip the car nor the keys were there. So I drove over 2 hours for nothing to have to get up and do it again the next day. So I guess they did have room to keep the car overnight and didn't care about the inconvenience this caused. Then I get the car and when accelerating a loud noise comes out of the exhaust so the instillation of the catalytic converters was not done right. Needles to say I did not want to go back there since they clearly knew after the test drive that the work was not done right and they just wanted to get my car out of there asap.
We are sorry to see this. We have researched the situation to better understand what happened so as to be sure it never happens again. This repair shows to have been done on 11/18/2021. That was 3 years ago. I don’t show anything else in our records regarding the incident. Can you please contact the owner Jay or Jill to clarify if this is indeed the repair you are reviewing? We strive to be perfect in every repair and customer interaction, but it appears we fell short on both in this circumstance.
- Dealer Alternative Auto Care