5

Quick friendly service always!. Went in for an inspection and was greeted immediately and out the door in ten minutes. No hard sell on any unnecessary items. Remembered me from other vehicles inspected in the past. Offered to service this vehicle when needed, no pressure sake at all. Merely were explainngbthat they do work on Subaru’s since closest dealers are quite a distance away. Will definitely consider them for next servicing needed.

5

Joe said the staff is always very good and friendly like family and always treat him good.

5

when I drove in to have my truck inspected the inspector came out and told me they could not pass my truck because it needed new tires. It was late so I went the next morning and got all new tires then came back to get it inspected. The inspector was very friendly and professional

5

inspection. when I drove in to have my truck inspected the inspector came out and told me they could not pass my truck because it needed new tires. It was late so I went the next morning and got all new tires then came back to get it inspected. The inspector was very friendly and professional

5

Marshall said they treated him really well and they took him back so he didn't have to wait. He said they did a good job.

5

UPDATE: First, I was contacted by the owner to rectify their lack of service. I returned the car on Monday and Thomas apologized and credited me the $184 toward the repair. The repair needed was as my research indicated and the it is working fine now. Thomas at DAC went above and beyond what I expected by also including an inspection that I requested at the last minute. I've used DAC multiple times and this was the first time I had issues, and I'm happy to report that they care about their customers. Second, I do not know if Christina is an employee of DAC or if she was with SureCritic. Hopefully, she is not an employee of DAC, and if she is, she is trained on how to properly handle 3 star reviews including but not limited to, 1) listening to the customer, 2) not arguing with the customer in order to get the review changed, 3) telling the customer to be quiet and listen to her while she rambles on about why DAC fixed the vehicle when the did not (as Thomas admitted when I arrived), and 4) using a followup call for a 3 star review to learn more from the customer about what happened and seek a solution rather than ending the call with nothing. I’ve used DAC several times for oil changes and such and always been happy; however, this week I took my car in to have the air-conditioner repaired because it was blowing a little bit warm air on one side and cold air on the underside. When I picked it up they told me they really couldn’t find a leak but they went ahead and took all the Freon out and put new Freon in and charge me $184. They said it was blowing cold now. I got in the car and the same thing was still happening. I got online and did a little bit of research and quickly found that with the dual climate option sometimes a damper/door gets stuck and And that’s the problem. So now I have to pay them AGAIN and tell them what to do.

I'm sorry for your negative experience at our shop. Thank you for giving us the chance to rectify the situation and repair your car correctly. We look forward to continuing our relationship going forward.
Jay Mainord, Owner/Operator
Dealer Alternative Auto Care

- Dealer Alternative Auto Care
5

Second Chance. UPDATE: First, I was contacted by the owner to rectify their lack of service. I returned the car on Monday and Thomas apologized and credited me the $184 toward the repair. The repair needed was as my research indicated and the it is working fine now. Thomas at DAC went above and beyond what I expected by also including an inspection that I requested at the last minute. I've used DAC multiple times and this was the first time I had issues, and I'm happy to report that they care about their customers. Second, I do not know if Christina is an employee of DAC or if she was with SureCritic. Hopefully, she is not an employee of DAC, and if she is, she is trained on how to properly handle 3 star reviews including but not limited to, 1) listening to the customer, 2) not arguing with the customer in order to get the review changed, 3) telling the customer to be quiet and listen to her while she rambles on about why DAC fixed the vehicle when the did not (as Thomas admitted when I arrived), and 4) using a followup call for a 3 star review to learn more from the customer about what happened and seek a solution rather than ending the call with nothing.

5

Marshall said they treated him really well and they took him back so he didn't have to wait. He said they did a good job.

5

Always polite and service was great. Thanks again!

5

This place was a breath of fresh air, the owners were so nice and helpful and the place was so clean which is unusual. I will definitely take my car back there when I need service. Nothing like a great mom and pop business that goes the extra mile in their service.