UPDATE: First, I was contacted by the owner to rectify their lack of service. I returned the car on Monday and Thomas apologized and credited me the $184 toward the repair. The repair needed was as my research indicated and the it is working fine now. Thomas at DAC went above and beyond what I expected by also including an inspection that I requested at the last minute. I've used DAC multiple times and this was the first time I had issues, and I'm happy to report that they care about their customers. Second, I do not know if Christina is an employee of DAC or if she was with SureCritic. Hopefully, she is not an employee of DAC, and if she is, she is trained on how to properly handle 3 star reviews including but not limited to, 1) listening to the customer, 2) not arguing with the customer in order to get the review changed, 3) telling the customer to be quiet and listen to her while she rambles on about why DAC fixed the vehicle when the did not (as Thomas admitted when I arrived), and 4) using a followup call for a 3 star review to learn more from the customer about what happened and seek a solution rather than ending the call with nothing. I’ve used DAC several times for oil changes and such and always been happy; however, this week I took my car in to have the air-conditioner repaired because it was blowing a little bit warm air on one side and cold air on the underside. When I picked it up they told me they really couldn’t find a leak but they went ahead and took all the Freon out and put new Freon in and charge me $184. They said it was blowing cold now. I got in the car and the same thing was still happening. I got online and did a little bit of research and quickly found that with the dual climate option sometimes a damper/door gets stuck and And that’s the problem. So now I have to pay them AGAIN and tell them what to do.
I'm sorry for your negative experience at our shop. Thank you for giving us the chance to rectify the situation and repair your car correctly. We look forward to continuing our relationship going forward.
Jay Mainord, Owner/Operator
Dealer Alternative Auto Care
- Dealer Alternative Auto Care